مركز المساعدة — ليباس كولكتيف
أسئلة شائعة عن الشراء والبيع والشحن والمصادقة والإرجاع والمحفظة والتطبيق
Buying
How do I buy an item on Libas Collective?
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Are all items on Libas Collective authentic?
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Can I make an offer on a listing?
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What does the item condition rating mean?
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Is there a buyer fee?
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Do you charge VAT or customs?
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Can I buy without creating an account?
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Can I reserve an item?
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Selling
How do I list an item for sale?
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What is the seller fee?
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Which items can I sell?
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How do I take photos that sell?
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How does shipping work for sellers?
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When do I get paid?
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Can I edit a listing after it's live?
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What happens if my item fails authentication?
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Shipping & Delivery
How long does delivery take?
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Which countries do you ship to?
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How can I track my order?
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How much is shipping?
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Can I change my delivery address after ordering?
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What if my package arrives damaged?
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Returns & Refunds
What is your return policy?
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How long do refunds take?
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Are all items returnable?
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Authentication & Quality
How does authentication work?
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What gets checked during authentication?
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Is there an authentication fee?
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How long does authentication take?
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What happens if a sold item fails authentication?
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Payment & Wallet
Which payment methods do you accept?
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Are Tabby and Tamara available?
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What is the Libas wallet?
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How do I withdraw from my wallet?
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Are there fees on withdrawals?
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Is my payment information secure?
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Account & Security
How do I create an account?
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How do I reset my password?
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How do I update my profile or addresses?
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How do I delete my account?
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Is my personal data safe?
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Mobile App & Notifications
Where can I download the Libas Collective app?
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Why am I not receiving push notifications?
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What can I do in the app that I can't do on the website?
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I can't log in on the app — what should I do?
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