Contact Libas Collective
Get in Touch with Our Customer Support Team
Libas Collective customer service — contact, returns and account help
To contact Libas Collective, use the form on this page or call or WhatsApp +971 54 492 6184. Our customer service team is in the UAE and answers in English and Arabic, Monday to Saturday, 10:00–19:00 Gulf Standard Time (closed Sunday). For an order, quote the order number from your confirmation email.
Returns: pieces are sold as-is with no manufacturer warranty. If an authenticated item doesn't match its description, contact us within 24 hours of delivery and, once confirmed, we send a prepaid return label and a full refund. You can also relist a piece within 3 days of delivery (no commission, only up to a 3% payment fee). Otherwise sales are final; customs duties and return shipping are non-refundable.
Account and login: sign in from the account icon on any page of the website or in the Libas Collective app. If you have forgotten your username or password, use “Forgot password” on the sign-in screen and a reset email is sent to your registered address. For buying, selling, offers and payouts, the Help Centre covers the most common questions.