Privacy Policy

Last Updated: June 22, 2025

General

This Privacy Policy explains what information we collect, how that information is used, under what circumstances we share information, and the choices you can make about that information. This Policy applies whether you access Libas Collective via our mobile app or through our website.

At Libas Collective, we are committed to protecting your personal data and ensuring compliance with applicable data protection laws, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the "UAE Data Protection Law"). As a business registered in the United Arab Emirates, we process personal data in accordance with this law and other applicable regulations. Additionally, we acknowledge and adhere to the General Data Protection Regulation (GDPR) for data subjects located in the European Economic Area (EEA). This section outlines your rights under the UAE Data Protection Law and GDPR, and how we handle your personal data.

When we refer to “Libas Collective”, "Libas", "we", "us" or "our", we mean Libas Collective Trading LLC, a company registered in Dubai, United Arab Emirates and our registered office is at 2104 Prime Tower, Business Bay in Dubai, United Arab Emirates. Our trade license is registered with number 1553553 from the Government of Dubai.

Where we refer to "User", "Seller" or "Buyer" we mean you, the person using the Services.

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support. We also collect information automatically when you use our services, including device information, usage data, and cookies.

Identification Information: Name, address, email address, phone number.
Account Information: Login credentials, profile information.
Transaction Data: Purchase and sale history, payment details.
Usage Data: Website usage statistics, IP address, device information.
Communication Data: Customer service interactions and feedback

Moreover, if you log into the Libas service through a third-party, we may receive some information about you through them. For example, if you choose to log into Libas with your Facebook, Google or Apple account, we may receive information about your contacts. We may also offer social sharing tools - such as the Facebook "Like" button - that let you share actions on Libas with other sites and vice versa. You should check the privacy policies of these services and your settings for more information.

We take privacy seriously and are committed to protecting the personal information of all our users, including children under the age of 13. We do not knowingly collect, use, or share any personal information from children without verifiable parental consent. The app may collect limited non-personal data such as device type or usage data solely to improve functionality and user experience. All data is handled securely and in accordance with applicable privacy laws, including the Children's Online Privacy Protection Act (COPPA).

2. Technical Information About Using Libas

We collect technical information about your device and how you interact with our services, including your IP address, browser type, operating system, and usage patterns. This information helps us improve our services and provide better user experiences.

3. Location Permissions

We may request access to your location to provide location-based services, such as showing nearby sellers or delivery options. You can control location permissions through your device settings at any time.

4. Notifications

We may send you push notifications about your orders, new products, and promotional offers. You can manage notification preferences in your account settings or through your device settings.

5. Camera & Gallery

We may request access to your camera and photo gallery to allow you to upload product photos when selling items. This access is only used for the intended purpose and you can revoke it at any time through your device settings.

6. Cookies and Other Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie preferences through your browser settings.

7. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, process transactions, communicate with you, and ensure the security of our platform.

To provide and maintain our services
To process transactions and payments
To communicate with you about your account and orders
To improve our services and develop new features
To ensure platform security and prevent fraud
To comply with legal obligations
To send promotional communications (with your consent)

8. Data Removal and Deletion

Any user may remove and permanently delete personal data via the two following options:

By deleting your Libas Collective account. You can do this within the Libas Collective mobile app. Open the Menu, scroll to the bottom, and tap on ‘Delete Account’. Upon submitting a request to delete an account it will be closed instantly. All data and information related to this account will be automatically and permanently deleted 90 days after the request is submitted.
By contacting us mentioning the username used when completing the account’s signup process. An email confirmation will be sent upon successful deletion of all personal data related to this account in our database. Please note that this will cause permanent removal of the user's account.

9. Sharing Information

We do not sell your personal data. We may share your data with third parties, such as payment processors, service providers, or legal authorities, where necessary. We will share your information with entities outside of Libas Collective when we have your consent to do so or at your direction.

For example:

For shipping purposes - If you place an order with Libas Collective, we will be required to share your information with our third-party shipping partners.

For legal purposes — We share your information when we believe that the disclosure is reasonably necessary to (a) comply with applicable laws, regulations, legal process, or requests from law enforcement or regulatory authorities, (b) prevent, detect, or otherwise handle fraud, security, or technical issues, and (c) protect the safety, rights, or property of any person, the public, or Libas Collective.

10. Data Security

We take data security seriously and implement the highest form of technical and organizational measures to protect your personal data from unauthorized access, loss, or disclosure.

All credit/debit cards details and personally identifiable information will not be stored, sold, shared, rented or leased to any third parties.

11. Your Rights Under UAE Data Protection Law and GDPR

Under applicable data protection laws, you have certain rights regarding your personal data:

Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Correct inaccurate or incomplete personal data.
Right to Erasure: Request deletion of your personal data, subject to certain conditions.
Right to Restrict Processing: Limit how we use your personal data.
Right to Data Portability: Receive your data in a structured, machine-readable format (under GDPR).
Right to Object: Object to the processing of your data for specific purposes.
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.
Right to Lodge a Complaint: File a complaint with your local data protection authority (for EEA users under GDPR).

12. Changes to This Policy

This policy may change from time to time and any revised Policy will be posted at this page, so we encourage you to review it regularly. If we make changes, we will notify you by revising the date at the top of this Policy and, in some cases, we may provide you with additional notice (such as a notice on our homepage or sending you a notification).