Terms & Conditions

1. Introduction & Definitions

These Terms & Conditions ("Terms") govern your use of the website libascollective.com, its sub-domains, any other website operated by us or on our behalf, our mobile and desktop applications, and all related services (together, the "Services").

Please read these Terms carefully before using the Services. By accessing the Services or placing an order, you agree to be bound by these Terms. If you do not accept them, you must not use the Services.

References to "Libas Collective", "we", "us" or "our" mean LIBAS COLLECTIVE TRADING CO. L.L.C S.O.C, a company registered in Dubai, United Arab Emirates, with its registered office at 2104 Prime Tower, Business Bay, Dubai, UAE.

References to "User", "Seller" or "Buyer" mean you, the person using the Services. An "Item" is any product listed for sale through the Services.

Libas Collective provides Users with an online platform to buy and sell pre-owned luxury items. You are responsible for obtaining the access and equipment needed to use the Services, including any third-party internet or data charges.

2. Eligibility & Your Account

1. (a)You must be at least 18 years old (or using the Services under the supervision of a parent or legal guardian) and legally able to enter into a binding contract under UAE law or your applicable jurisdiction.
2. (b)You agree to provide true, accurate, current and complete registration information. If any information is or becomes false, inaccurate, outdated or incomplete — or we reasonably suspect so — we may suspend or terminate your account and refuse any current or future use of the Services.
3. (c)You are responsible for keeping your account credentials confidential and for all activity under your account. We recommend you log out at the end of each session, and you must notify us immediately of any unauthorised use of your account.
4. (d)Libas Collective may refuse service, terminate accounts, or remove or edit content at its sole discretion.

3. Licence to Use the Services

Libas Collective grants you a limited, personal, non-transferable licence to access and use the Services. You may not, without our written permission: copy or harvest account data for the benefit of any third party; cache or frame our content; upload or transmit content you are not entitled to share, or any malware or harmful code; impose an unreasonable load on our infrastructure; or use data-mining, robots or similar extraction tools. You may not bypass any measure we use to protect or restrict access to the Services. Any unauthorised use terminates the licence granted to you.

4. Selling on Libas Collective

1. (a)10% of the final sale price for Items priced below USD 20,000 (or local-currency equivalent); or
2. (b)a flat USD 2,000 for Items priced at or above USD 20,000 (or local-currency equivalent).

A 3% payment-processing fee applies to the full Item price in addition to the above. Commission is non-negotiable.

1. (a)You must give an honest, accurate description of each Item, including brand, condition, and any wear, damage, customisation or alteration, which must be clearly disclosed. Photos and descriptions must not be misleading.
2. (b)All listings are subject to review and approval, and we may reject or remove any listing at our sole discretion.
3. (c)Drop-shipping is prohibited. You must physically possess each Item at the time of listing and be ready to dispatch it immediately on order. Items sourced from third-party warehouses or fulfilment centres not under your direct control are not permitted.
4. (d)Listings from accounts inactive for more than 30 days may be removed. Please follow our Item Condition Guidelines.

5. Buying on Libas Collective

1. (a)Free re-listing — relist an unwanted purchase within 3 days of delivery with no service commission; and
2. (b)Reliable support — our customer-support team is available by chat or message.

You can see the exact fee for any Item via the price-details info icon (ℹ️) next to the price and again at checkout before you pay.

1. (a)You are solely responsible for receiving the package at the destination address, including collecting it from the carrier, completing any customs clearance, and paying all duties, taxes and fees relating to the shipment's origin or import. If you fail to do so and the shipment is returned as a result, we accept no responsibility for the return and no refund is issued.
2. (b)Item descriptions and condition details are provided as a courtesy and are not guarantees or warranties; all Items are sold "as is".
3. (c)If you receive an Item that was inaccurately described or misrepresented — even after our authentication — you must submit a claim to customer support within 24 hours of delivery. If the claim is verified and matches the Item's authentication record, you are eligible for a full refund.
4. (d)Claims are not accepted for Items that have not undergone physical authentication (including pre-authenticated Items); for those, we are not liable for description discrepancies or authenticity, except as provided by the Luxclusif authenticity guarantee in section 16(b).
5. (e)Our authentication is in-house and independent of any brand. Brands featured on the Services are not involved in authentication and assume no responsibility for any Item. Any customs duties, import taxes, VAT or other governmental charges relating to a purchase, shipment or return are the Buyer's sole responsibility; any refund applies strictly to the product amount paid and excludes all shipping, authentication, duties and tax charges.
6. (f)Where we provide authentication, you agree to bear all associated costs (shipping, duties, taxes and authentication fees) regardless of outcome — including where an Item is found to be counterfeit or not as described.
7. (g)If our authentication finds an Item authentic but an official third-party certificate cannot be issued for it (for example because the authentication partner does not cover that model), we will notify you and you may choose within 24 hours either to proceed with the order or to refuse it and receive a refund of the Item amount paid, excluding shipping and authentication fees. If you do not respond within 24 hours, you are deemed to have chosen to proceed and the Item will be shipped to you.

1. (a)We work with courier partners to secure the most competitive shipping rates available. Please note that, in order to provide you with the best possible rate, these rates do not include package insurance.
2. (b)We do not accept claims relating to lost packages, non-delivery, or damage during transit. Any such claims should be addressed directly with the courier handling your shipment.
3. (c)Shipping and handling costs depend on the destination. For orders containing multiple items, shipping is calculated per item and then combined.

6. Authentication

Our team independently authenticates Items using current technology at our centres, through a multi-layer process and at least one (sometimes two) third-party authentication services, and fingerprints each Item before shipping. If an ordered Item is found inauthentic, the transaction is cancelled and the Buyer is not charged; inauthentic Items are returned to the Seller at the Seller's expense or destroyed.

Libas Collective has no association or affiliation with the brands whose Items are sold; all authentication is performed independently and does not reflect the opinion of any brand. As a third-party appraiser, we do not involve ourselves in sales disputes.

7. Returns & Refunds

1. (a)Change of mind — you may relist the Item for sale within 3 days of delivery with zero commission (only a payment-processing fee of up to 3% applies).
2. (b)Not as described — if an authenticated Item does not match its description on arrival, contact us within 24 hours of delivery. After review, if confirmed, we provide a prepaid return label and a full refund. Because authenticated Items are verified by third-party services and fingerprinted before shipping, we do not accept authenticity claims after an Item passes authentication, nor claims inconsistent with the Item's fingerprint and documentation at shipping.
3. (c)Returns are not accepted for Items not physically authenticated by our team; for those, we are not responsible for listing inaccuracies or authenticity claims, except as provided by the Luxclusif authenticity guarantee in section 16(b).
4. (d)Customs duties, import taxes and return shipping fees are non-refundable. If a shipment is refused, applicable duties, customs fees and return shipping are deducted from the refund.
5. (e)Except as set out above, all sales are final and not eligible for return.

1. (a)Eligible refunds are issued to the original payment method or, in some cases, as store credit. Store credit cannot be withdrawn and can only be used toward a future purchase on the platform.
2. (b)If an order is canceled for any reason (including counterfeit, an item not matching its description, or any other valid reason) more than 7 days after purchase, the refund is issued as store credit and can only be used toward another purchase on the platform. If, in the case of such a delayed cancellation, the customer requests a refund to their original payment method instead, a 7% payment processing fee will be deducted.
3. (c)Refunds cover the full value of the item(s) only and do not include return-processing fees, shipping costs, vouchers, customs duties, VAT, or any other local taxes.
4. (d)Refunds are processed within 10 business days after the returned item has been received and inspected. Card refunds may take up to 40 business days to appear in the customer’s account, depending on the bank.

8. Your Wallet & Withdrawals

Payment is deposited to your Wallet once the Buyer has received the Item (delivery confirmed). If the Buyer requested authentication, the Item is authenticated before it is delivered, so the deposit follows delivery, not authentication. Deposited funds can be withdrawn 72 hours after the deposit.

To withdraw, go to "My Wallet" → "Add Recipient", enter your bank details and a clear, valid photo ID. We process the transfer within 1–2 business days; it may take up to 7 business days to arrive depending on your bank's country.

9. Payments & Electronic Communication

We accept most major credit and debit cards, Tabby, Tamara and Apple Pay. Cash and cash-on-delivery are not available.

Wire (bank) transfer is accepted for orders of USD 5,000 or more, or the equivalent in your currency: request the bank details from our support team, send the transfer quoting your username as the payment reference, and once received the amount is credited to your Libas Collective Wallet. Cryptocurrency is accepted through our designated partners for orders of USD 10,000 or more, or the equivalent in your currency; once the payment is confirmed, the equivalent amount is credited to your store credit. Wallet balance and store credit are applied at checkout and can be combined with any other payment method. In line with anti-money-laundering (AML) regulations, funds from cryptocurrency deposits are non-withdrawable, non-refundable, and usable only to purchase goods on the Services.

By using the Services or emailing us, you communicate electronically and consent to receive communications from us electronically. You agree that electronic agreements, notices and disclosures satisfy any legal requirement that such communications be in writing.

10. User Conduct & Content

1. (a)The Services may let you message other Users and post content ("Postings"). We are not obliged to review Postings and assume no liability for them.
2. (b)You must not post or transmit content that is threatening, unlawful, harassing, abusive, vulgar, malicious, hateful, or otherwise objectionable, or that encourages criminal conduct or civil liability, or violates any applicable law.
3. (c)You must not impersonate others or submit false information; share personal data (phone numbers, government IDs, account numbers, addresses); purport to speak for Libas Collective without authority; offer unauthorised downloads of copyrighted material; or post repetitive/duplicate messages.
4. (d)No spam or chain messages. You must not use invitations or messaging to contact people who do not know you, send unsolicited promotional messages, or message distribution lists or newsgroups.
5. (e)Access to password-protected or secure areas is limited to authorised Users; unauthorised access attempts may be pursued.

11. Affiliate Programme

Through an approved Libas Collective affiliate programme you may earn up to 5% commission on successful sales via your unique referral link (capped at USD 500 per Item). Commissions are paid monthly via approved methods, excluding taxes, shipping and discounts. Affiliates must promote Libas Collective honestly, must not use misleading tactics, and may not run paid ads using the Libas Collective name without approval. Fraudulent transactions, self-referrals or coupon abuse result in termination, and cancelled, refunded or disputed orders do not qualify. We may modify or end the programme and remove inactive or non-compliant affiliates.

12. Intellectual Property

1. (a)Trademarks, logos and service marks ("Marks") on the Services are the property of Libas Collective. You may not use any Mark — including as metadata or tags — without our written consent. All content on the Services, including software, is protected by copyright, and you may not transmit, modify, display, copy, distribute, publish, licence, sell or create derivative works from it.
2. (b)Libas Collective is not associated with the brands it sells; those brands are the registered trademarks of their respective owners.
3. (c)Intellectual-property claims. We respect others' intellectual property and may suspend or terminate accounts that infringe it. If you believe your work has been copied or your IP rights infringed, contact customer support (via the contact form on our website) with: a physical or electronic signature of the rights-holder or authorised agent; a description of the work; the location of the allegedly infringing material; your contact details; and a good-faith statement that the use is unauthorised.

13. Third-Party Links

The Services may link to third-party websites we do not control. We are not responsible for the availability, content, advertising, products or services of those sites and do not endorse them.

14. Product Descriptions & Pricing

We do not guarantee that product descriptions, attributes, specifications, prices or other content are accurate, complete, reliable, current or error-free. Pricing is set entirely by Sellers, and we may decline to publish a listing whose price we consider excessive.

15. Delivery

We may fail to deliver an Item where live inventory does not match a partner's records; in such cases we may cancel the order and issue a full refund if already paid. Placing an order does not guarantee delivery. We are not liable for delays caused by customs clearance at the destination. We do not deal with OFAC-sanctioned countries, in accordance with UAE law, and regulations may prohibit importing Items made with exotic materials into certain countries — contact us for more information.

16. Disclaimers & Limitation of Liability

1. (a)As-is. The Services and all content, products and services are provided "as is" and "as available", without warranty of any kind, express or implied, including merchantability, fitness for a particular purpose, title, non-infringement, security or accuracy. We do not endorse or take responsibility for opinions, advice or statements made by any party other than Libas Collective, for linked sites, or for technical or human errors, bugs, malware or attacks.
2. (b)Authenticity guarantee on Luxclusif Items. Items sold through the Services by our trusted partner Luxclusif carry a lifetime authenticity guarantee, provided through our third-party authentication partners. If a Luxclusif Item is later proven inauthentic with sufficient supporting evidence, the Buyer receives a refund of the Item price in accordance with section 7.2; return shipping, customs duties and taxes are not covered. This guarantee applies to Luxclusif Items only; all other Items are covered by the authentication and claims terms in sections 5.2, 6 and 7.1.
3. (c)Limitation. To the extent permitted by applicable consumer-protection law, Libas Collective and its affiliates, officers, employees, agents, partners and licensors are not liable for any direct, indirect, incidental, special or consequential damages — including inaccurate pricing due to human or technical error, software glitches, or loss of profits, goodwill, data or other intangible losses — arising from your use of the Services or reliance on any content or linked site.
4. (d)Risk in return transit. All risk of loss or damage to merchandise in return transit, until the Item is delivered to Libas Collective, is borne by the Buyer. If an Item's condition is re-evaluated as worse than the earlier estimate, we may reduce the payout for that Item.

17. Indemnity

You agree to indemnify and hold Libas Collective (and its officers, directors, agents, subsidiaries, joint ventures and employees) harmless from any claim or demand, including reasonable legal fees, arising out of or related to your breach of these Terms or your violation of any law or third-party right.

18. Changes to These Terms

We may change the Services, our policies and these Terms at any time. From time to time we may offer promotional offers subject to additional terms. If you wish to terminate your account because of a change to these Terms, please contact us.

19. Governing Law & Jurisdiction

These Terms, and any dispute or claim arising out of or in connection with the Services, are governed by and interpreted in accordance with the laws of the United Arab Emirates, with the courts of Dubai having jurisdiction. Our failure to act on any breach does not waive our right to act on later or similar breaches, and we do not guarantee to act on every breach. There are no third-party beneficiaries unless expressly stated.

20. Survival & Entire Agreement

Any provision that by its nature should survive termination (including payment, indemnity, IP and liability provisions) remains in effect after these Terms end. These Terms are the entire agreement between you and Libas Collective regarding the Services and supersede any prior agreement. If you have questions about these Terms, please contact us.